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Elevator telephone(s) programed to dial 911 will be able to dispatch emergency 24/7 however they unable to dispatch maintenance personnel or contact property managers when non-emergency calls occur. 911 dispatch center have asked us specifically not to program to dial 911 as they do not want these calls tieing up emergency operators time to answer non-emergencies calls or pranks. Programing telephones to a 911 center can be costly as fines may be imposed if police or fire respond to non-emergency and prank calls. If emergency personnel are dispatched to non-emergency calls the cost of a fine can range from $400.00 to $2,500.00.

Elevator Phone Requirements | 2017

elevator phone requirements
Learn elevator phone requirements and how to comply with ADA, ASME and ANSI Code.
Mylinkline will only sell and install equipment that is in compliance with all federal, state and local code requirements.

The safety and security of the passenger riding your elevators is paramount. Your elevator telephone needs to meet ADA code and the telephone must not require voice communication. This is an important liability issue if the person trapped in the elevator is deaf or unable to communicate.
If you have your elevator telephone(s) programed to dial an office telephone number it is critical the person answering understands the code requirements and are they able to identify the elevator location and know how to respond? Many elevator inspectors test telephones annually and one common test is to push the elevator telephone call button and say nothing to see how the call is handled. If the operator answering hangs up without responding with the elevator location and asking if they are able to respond you may fail the elevator inspection. The cost of elevator re-inspections varies from State to State however the typical re-inspection fee is $250.00 to $2,500.00. This can be a costly mistake and an improperly trained operator can significantly increase your liability exposure.
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Elevator Phones
Still have questions? e-mail or call us 1-800-862-4001. We will be happy to assist you.
An example of a common non-emergency nuisance call is when someone in the elevator pushes the elevator telephone call button and walks out of the elevator. The 911 service is unable to get a response in the elevator and do not have contact information for building personnel so they must dispatch help to that location. We do not recommend 911 as a means to answer elevator telephone calls.

Our staff has extensive technical and interpersonal training to assist in emergency and non-emergency situations. When the help button is pushed, the call automatically connects to our toll free 24-hour service. Our call center computers instantly identifies the number, building, elevator and location. Our computer screens also show vital contact information on your account including contact names and emergency call lists per your notification instructions. Our service also meets the requirements of the Americans with Disabilities Act by allowing easy access and usage by people who are physically, visually, hearing or speech
ASME A17.1
Means of conversation between the car and a readily accessible point outside the hoist way which is available to emergency personnel (telephone, intercom, etc.). The means to activate the conversation, or both, are normally connected to the building power supply, they shall automatically transfer to a source of standby or emergency power as required by the applicable building code or, where applicable, Standard for Health Care Facilities (ANSI/NFPA-99) after the normal power supply fails. The power source shall be capable of providing for the operation of the audible signaling device and illumination of the alarm switch for at least 1 hour, and the means of conversation for at least 4 hours.

In buildings in which a building attendant (building employee, watchman, etc.) is not continuously available to take action when the required emergency signal is operated, the elevators shall be provided with a means within the car for communicating with or signaling to a service which is capable of taking appropriate action when a building attendant is not available.

ANSI A117.1 - 1998
407.2.13 Emergency Communications.
Emergency communication systems between the elevator car and a point outside the hoist way shall comply with ASME. The highest operable part of a two-way communication control system shall comply with Section 308.3. If the device is in a closed compartment, the compartment door hardware shall comply with Section 309. Tactile symbols and characters complying with Section 703.2 shall be provided adjacent to the device. If the system uses a handset, the cord from the panel to the handset shall be 29 inches (735 mm) long minimum. The car emergency signaling device shall not be limited to voice communication. If instructions for use are provided, essential information shall be presented in both tactile and visual form complying with Section 703.
The Americans with Disabilities Act (ADA)
is Federal Civil Rights Legislation written and enacted in January of 1992. The law provides disabled people with access and accommodations equal to those of the general public. All owners who operate a business or place of public access must comply with ADA requirements.

4.10.14 Emergency Communications

If provided, emergency communication between the elevator and a point outside the hoist way shall comply with ASME A17.1.

ASME Emergency Communications

A17.1-1990. The highest operable part of a  communication control system shall be a maximum of 48 in (1220 mm) from the floor of the car. It shall be identified by a raised symbol and lettering complying with 4.30 and located adjacent to the device. If handset is used the length of the cord from the panel to the handset shall be at least 29 in (735 mm). If located in a closed compartment the compartment door hardware shall conform to 4.27, Controls and Operating Mechanisms. The emergency intercommunication shall not require voice communication.
Emergency Telephones
Phone Monitoring Service
MyLinkLine will only install elevator telephones that meet code requirements. We also comply ADA, ASME, ANSI and IBC codes in addition to all State and Local requirements if applicable. Volume pricing available.

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Our dispatch center has been delivering professional service for over twenty years. Our staff has extensive technical and interpersonal training to assist in emergency and non-emergency situations.

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Cellular Phone Lines
Time to cut the cord on elevator phone lines. Go cellular and save 35% or more on monthly phone line fees. Our fixed elevator cellular line works with all elevator telephones and answering services.

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