Elevator Phone Monitoring 24/7

Elevator Phone Monitoring Service

24/7 service by professionally trained staff

The only logical choice for your emergency communication needs:

MyLinkLine is the only logical choice for your elevator communication needs. Having one company perform all of your elevator communication needs results in big savings. We install and monitor elevator telephones and cellular lines nationwide and there are never any extra costs for repair or service on telephones we monitor. One low monthly fee covers it all including all the necessary services at the lowest rates available. Request an online elevator phone monitoring service quote today

Nationwide Emergency Elevator Phone Monitoring Service – ADA Compliant

For more than 25 years our state-of-the-art 24-hour answering service has been delivering the best elevator phone monitoring solutions available. Our monitoring staff has extensive technical and interpersonal training to assist in emergency and non-emergency situations. We also comply with ADA, ASME, and IBC codes.

elevator phone monitoring

Reliable Backup Systems

All of our computers have backup systems, should a computer fail. We also have electrical backup generators located at our call center if a power failure should occur. Our systems are designed to ensure the building owner that the elevator calls will be dispatched quickly and in a professional manner.

Autodial and Caller Identification:

When the button on an elevator phone is pushed, the call is automatically dialed to our toll free 24-hour elevator monitoring service. Our call center automatically identifies the building’s elevator and location. Our computer screens also show vital contact information on your account including contact names and your notification instructions.

Liability Reduction and Compliance

Our call center computer system instantly identifies the building’s elevator and location. This is an important liability issue if the person trapped in the elevator is deaf or unable to communicate. Our monitoring service is designed to meet the requirements of the Americans with Disabilities Act

Customized Message Delivery

Customize the dispatch method for your elevator emergency calls according to your preferences. MyLinkLine provides a wide range of options to ensure that emergency calls are dispatched in the manner that suits you best. Whether you prefer email, PDA notifications, text-to-cell messages, pager alerts, voicemail notifications, fax transmissions, live operator transfers, online message access, or other methods, we have you covered. We understand the importance of receiving emergency notifications promptly and through your preferred communication channels, allowing for swift and efficient response and ensuring the safety of everyone involved.

Multilingual Support

To ensure effective assistance, it is crucial for callers to be able to communicate with dispatchers in their preferred language. At MyLinkLine, we understand the importance of serving a diverse population and catering to non-English speakers. That’s why we proudly offer multilingual support, enabling our dispatchers to communicate with callers in a variety of languages. This ensures that every individual receives the assistance they need in a language they understand, promoting effective and efficient communication.

Equipment and Technology

We offer a comprehensive range of phone services for elevators, including two options: elevator phone lines and cellular phone lines. Our cellular solution is designed to be compatible with all monitoring services and elevator telephones. It provides a seamless and reliable communication solution while also offering substantial cost savings. By switching to our cellular phone lines, you can enjoy significant cost reductions of 35% or more compared to traditional phone lines. This allows you to optimize your operational expenses without compromising on the quality and efficiency of your elevator communication system.

Cellular Elevator Phone Line

Get rid of the expense associated with conventional elevator phone landlines. Save 45% or even more on a monthly basis by combining our elevator phone monitoring service with our reliable cellular phone lines!
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Elevator Telephone Code and Testing for Compliance

The following elevator phone testing procedure listed below has been devised to assess the compliance of your existing emergency communication devices with the prescribed standard. Additionally, certain properties will need to adhere to the Americans with Disabilities Act (“ADA”) 4.10.14 code, which applies to elevators installed or substantially renovated on or after July 26, 1992. While it’s possible that your building(s) may be exempt from ASME regulations based on a grandfather clause, it’s important to note that states cannot grant exemptions from the federal ADA requirements, and failing to comply with these regulations can potentially expose your employer and building owner to avoidable legal liabilities.

It’s essential to note that when inspectors approve an elevator, their assessment does not guarantee full code compliance. In most cases, they focus on enforcing state or municipal codes and may not thoroughly check for Federal ADA requirements. The responsibility for adhering to code compliance rests with the management company and building owners.

How To Test Elevator Telephones

Step 1 – Push the call button in the elevator.
The unit must be push-activated and the call button must be identified with the word “HELP.” To test, press “HELP” and the elevator telephone should dial a pre-programmed telephone number. The programmed phone number should call a 24-hour monitoring service. When the phone is answered, the elevator phone will play a message to identify the emergency and building location

Most elevator phones with have a “Call Connected LED” that will turn on to show that communication with emergency personnel has been established. The visual communication provision can be as simple as a light, illuminated by emergency personnel. This function is designed for people with hearing impairments, that need a visual indicator that the phone call has been received and that help is on the way

Step 2 – Ask the operator to state the building’s location or cab numbers, as required by ASME.
The elevator phone monitoring service should be able to tell the location of the emergency calls by either the voice announcement or from the building’s elevator phone # “caller I.D”. If you have more than one elevator phone, verify calls can be made at the same time and also communicate with the answering service. If you pass the two steps above your building elevator telephone service is working properly. We also recommend that your maintenance department test the system monthly.


IBC & ASME A17.1-2019
If your elevator is equipped with a two-way communication system that offers both visible text and audible modes, there are additional items that will need to be tested.

  • In each mode of operation, it should feature a live interactive system enabling a two-way conversation between elevator occupants and emergency personnel.
  • The system should be operational whenever the elevator is operational.
  • The system should allow elevator occupants to choose between text-based or audible modes based on their communication needs when interacting with emergency personnel

MyLinkLine elevator phone monitoring service and cellular phone lines are designed to meet the updated requirements of the International Building Code (IBC) and ASME. Our cellular phone lines have the capability to transmit video and text messages, ensuring compliance with the new IBC code requirements. With MyLinkLine, you can have peace of mind knowing that your elevator communication system aligns with the latest regulations.

Elevator Phone Monitoring Service Brochure

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Elevator Telephone Testing Instructions

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Elevator Phone Monitoring Service

Thank you for your kind words. We understand the importance of providing exceptional elevator phone monitoring service to our valued customers. Your satisfaction is our top priority, and we remain dedicated to delivering high-quality and reliable solutions.

The elevator phone monitoring service exceeded my expectations. Prompt response times and clear communication ensured our tenants’ safety. I highly recommend MyLinkLine Communications!

Robert Dee

Apartment Manager, Washington

I’m impressed with MyLinkLine’s elevator phone monitoring system. The easy-to-use interface and reliable connectivity offer peace of mind. Excellent customer support too!

Amy Grant

IT Support Specialist, New York

MyLinkLine’s elevator phone monitoring solution is a game-changer. Quick emergency assistance and regular system checks guarantee reliability. An essential service for any building.

Jimmy Hoover

Building Engineer, Ohio

At MyLinkLine Communications, we prioritize the safety and security of elevator passengers above all else.

That’s why we are dedicated to exclusively selling and installing equipment that fully complies with federal, state, and local code requirements. We understand the critical importance of adhering to the Americans with Disabilities Act (ADA), ensuring that your elevator phone monitoring meets all necessary specifications. It is crucial and a code requirement that the telephone does not rely solely on voice communication, as this poses a significant liability concern in situations where individuals trapped in the elevator may be deaf or unable to communicate verbally. By choosing our phone monitoring services, you can rest assured that your elevator telephone system will be in complete compliance, promoting both the well-being and peace of mind of all passengers.

We deeply value your business and firmly believe that exceptional service should be an inherent right, not just a privilege. Our commitment to customer satisfaction is unwavering, as we prioritize the value of our clients’ time and strive to deliver the highest quality service imaginable.

Reach out to us today to request a price quote and begin saving!