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Frequently Asked Questions
Please feel free to explore the provided links below to find answers to frequently asked questions. If you are a new customer of any of our services, we recommend visiting the resources section on our website. In case you still have unanswered queries, kindly click on the “contact us” link above, and our team will be happy to provide further assistance.
What is a pool telephone?
A pool phone, as the name suggests, is a communication device positioned in close proximity to public swimming pools, usually within 200 unobstructed feet of the pool in most states. Its primary purpose is to enable users to make emergency calls and connect to help when needed.
How do I determine if I need an emergency pool phone?
In many states, there are legal requirements mandating the presence of an emergency phone in close proximity to a pool. Regardless of legal requirements, having a pool telephone is a proactive measure to prevent potential tragedies and reduce your liability.
Can MyLinkLine monitor pool phones purchased from another company?
Certainly. We can monitor and reprogram pool phones from any manufacturer, including those already integrated into existing car operating panels. Our monitoring services do not require any additional equipment.
How can I ensure the proper functioning of my pool phone?
The best way to ensure your emergency phone is working correctly is through periodic manual testing.
Can pool phones be directly programmed to dial 911?
While it is possible to program pool telephones to dial 911 for emergency dispatch, it is generally discouraged. Most 911 dispatch centers prefer that pool telephones do not tie up emergency lines with non-emergency or prank calls. Additionally, fines may be imposed for dispatching emergency personnel to non-emergency situations. Therefore, we do not recommend relying solely on 911 for handling pool telephone calls.
Do you provide nationwide installation of pool telephones?
Absolutely! MyLinkLine Communications Inc. boasts over two decades of experience in the field of telecommunications solutions. Our extensive range of pool telephone products and services is available throughout the United States, Canada, and Mexico.
Do you sell proprietary pool telephone equipment?
MyLinkLine prioritizes the long-term interests of our clients by exclusively using non-proprietary phone equipment known for its durability, reliability, and ease of service. This approach ensures that you have all the information necessary to make the best decision for your specific requirements. Trust the MyLinkLine approach for dependable and adaptable pool telephone solutions.
What are the regulations regarding pool telephones in the United States?
Regulations governing pool telephones are typically determined at the local level, often varying from state to state. You can find information on pool phone laws specific to your state here.
Should a pool phone use a landline or cellular connection?
Both landline and cellular connections can be employed for pool phones, with the choice typically depending on the specific needs of your property. Cellular lines are often preferred to avoid the costs associated with trenching for new landline telephone service, and our cellular solution is cost-effective compared to traditional landlines.
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Area of Refuge
What is an area of refuge?
An area of refuge serves as a designated space for individuals with mobility challenges to await assistance during emergencies. Buildings with obstacles to exit are mandated to have these areas to provide protection and facilitate communication.
What is the difference between an Area of Refuge and Area of Rescue?
The terms “area of refuge” and “area of rescue assistance” are synonymous in the industry. Both phrases refer to the same concept, and they can be used interchangeably to describe a designated space for individuals with mobility challenges to seek assistance during emergencies.
Who utilizes an area of refuge?
An area of refuge, also known as an area of rescue assistance, is designed for individuals with mobility challenges who may require assistance in emergencies. This includes persons with disabilities, the elderly, the visually impaired, individuals with illnesses, people with very young children or infants, and anyone who may face difficulties accessing an emergency exit.
Do you need two way communication to comply with code?
MyLinkLine provides a comprehensive solution for Area of Refuge Communication Systems. This includes a designated area of refuge equipped with two-way emergency communication capabilities, all backed by top-tier emergency monitoring services. Our solution not only features 24/7/365 emergency monitoring but also offers cost-effective cellular phone lines for dial tone, ensuring a reliable and efficient communication system.
Why is area of Refuge phone monitoring necessary?
The effectiveness of your rescue systems is paramount in providing essential assistance to tenants during critical situations when alternative help is unavailable. According to code specifications, the area of the rescue call system initiates communication with the onsite Base Station initially. In the event of an unanswered call, the system automatically forwards it to a third-party station monitoring center. This center is equipped to dispatch the necessary rescue personnel and remains engaged on the line until on-site assistance is secured.
We have already purchased emergency telephones from another company. Can MyLinkLine monitor these phones?
Certainly! MyLinkLine can monitor and reprogram emergency telephones from any manufacturer, including those that are integrated into existing car operating panels. No additional equipment is required for us to provide monitoring services for these telephones.
Is it possible to program emergency telephones to call 911?
While it may be possible to program an emergency telephone to dial 911 for emergency dispatch, it is generally discouraged. Most 911 dispatch centers prefer that these types of telephones do not tie up emergency lines with non-emergency or prank calls. Additionally, fines may be imposed for dispatching emergency personnel to non-emergency situations. Therefore, we do not recommend relying solely on 911 for emergency phone handling emergency phone calls.
When are areas of refuge required?
Typically, new buildings are mandated to include an area of refuge unless specific criteria are satisfied. One such exception is if the building is equipped with a supervised automated sprinkler system and has an ADA-compliant wheelchair-accessible route for exiting the building.
Do you need an area of refuge if the building protected throughout by sprinklers?
If a building is equipped with sprinklers, it’s possible for an entire story within the building to function as an area of refuge, provided certain conditions are met. These conditions include the presence of a two-way communication system at each elevator landing, equipped with both audible and visible signals. Additionally, the story must have at least two accessible rooms or spaces, separated by smoke-resisting partitions. It’s worth noting that specific occupancies, such as new and existing businesses, may exempt the requirement for a minimum of two accessible rooms. In such cases, only one accessible room or space is necessary. It is crucial to adhere to local and state building codes when constructing your area of refuge for your project.
Do you monitor and provide cellular phone lines for other types of emergency phones?
Yes, we monitor and provide cellular phone lines for: Elevator Phones, Wheelchair Lifts Phones, Area of Refuge Phones, Parking Lot Phones, Campus Phones, Emergency Phones, Swimming Pool Phones, SOS Phones, Blue Light Phones, Call Box Phones, Intercom Phone Lines, Alarm Phone Lines.
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Cellular Phone Lines | Questions & Answers
What are the possible applications for cellular phone lines?
We deploy our cellular phone lines on the subsequent devices: Elevator Phones, Wheelchair Lifts Phones, Area of Refuge Phones, Parking Lot Phones, Campus Phones, Emergency Phones, Swimming Pool Phones, SOS Phones, Blue Light Phones, Call Box Phones, Intercom Phone Lines, Alarm Phone Lines.
Does an elevator need a dedicated phone line?
Elevators do require dedicated phone lines. Our cellular phone line solution allows for significant cost savings compared to traditional landline charges while still meeting the requirement for a dedicated phone line.
Is cellular service reliable?
As our primary focus is life safety, we understand the importance of reliable signal coverage.
MyLinkLine Communications has successfully secured nationwide cellular agreements with all major network providers allowing us to offer comprehensive nationwide cellular solutions.
To ensure top-notch service quality and cost-effectiveness for our elevator phone lines, we have developed an exclusive network coverage scoring system. This enables us to evaluate the building’s location and determine the ideal network for that specific area. By leveraging this technology, we can provide reliable cellular phone lines at the most competitive monthly rates. Request a quote now and get reliable cellular elevator phone lines along with substantial cost savings.
Is it possible to program your cellular phone lines to a different monitoring service?
Absolutely. We can program your phone line to the monitoring service of your choice and also provide cost-effective monitoring solutions
Do your cellular phone lines work with all emergency phones?
Our cellular phone lines are easy to install and work with all emergency telephones and monitoring services.
Do you install cellular elevator telephone lines?
Yes, we do. Our Cellular Connect device is easy and quick to install, seamlessly integrating with existing emergency phone equipment. Additionally, all units include a battery backup for added dependability.
Why do you need the building address to quote cellular phone lines?
The cost of cellular service varies depending on factors such as location and applicable taxes imposed by different jurisdictions. MyLinkLine collects and remits all relevant taxes.
Do you charge additional fees based on the number of calls made from the cellular phone line?
No, we do not charge additional fees based on the number of calls made from an cellular phone line.
What is your warranty on your cellular phone line device?
We stand behind the quality and durability of our cellular phone line units. In the rare event of any issues, we promise to promptly correct or replace the unit free of charge. At MyLinkLine, we believe in delivering high-quality solutions that are built to last a lifetime. See the warranty page for complete terms and conditions ***
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Emergency Phone Monitoring | Questions & Answers
Do you monitor other types of emergency phones?
Yes, we monitor Elevator Phones, Wheelchair Lifts Phones, Area of Refuge Phones, Parking Lot Phones, Campus Phones, Emergency Phones, Swimming Pool Phones, SOS Phones, Blue Light Phones, Call Box Phones, Intercom Phone Lines, Alarm Phone Lines.
Why is elevator phone monitoring necessary?
Code regulations require that elevator telephones be connected to a monitored telephone number 24 hours a day. ADA compliance also mandates that telephone monitoring services must not rely on voice communication and must be capable of handling emergency calls from individuals with disabilities. Our state-of-the-art 24-hour monitoring service ensures the best emergency monitoring solutions available, with well-trained staff to assist in both emergency and non-emergency situations.
Can emergency telephones be programmed to call 911?
While emergency telephones may be programmed to dial 911 for emergency dispatch, it is generally discouraged. Most 911 dispatch centers prefer that emergency telephones do not tie up emergency lines with non-emergency or prank calls. Additionally, fines may be imposed for dispatching emergency personnel to non-emergency situations. Therefore, we do not recommend relying solely on 911 for answering emergency telephone calls.
Does your call center identify the location of emergency phone calls?
Yes, our call center’s computer system instantly identifies the phones and its location when an emergency call is received. This is particularly important for individuals who are deaf or unable to communicate verbally. Our monitoring service is designed to meet the requirements of the Americans with Disabilities Act (ADA), as well as ADA, ASME, and ANSI codes.
Can MyLinkLine monitor emergency and elevator phones purchased from another company?
Absolutely. We can monitor and reprogram elevator phones from any manufacturer, including those already built into existing car operating panels. No additional equipment is required for our monitoring services.
Do you charge additional fees based on the number of calls made from the cellular phone line?
No, we do not charge additional fees based on the number of calls made from an elevator phone line.
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Emergency Phone | Questions & Answers
Are the emergency phones you sell ADA compliant?
The emergency phones we sell fully comply with ADA, ASME, ANSI, and IBC codes, in addition to meeting all other relevant state and local requirements.
Is it possible for other companies to reprogram and repair your phones?
At MyLinkLine, we prioritize our client’s long-term interests by exclusively using non-proprietary phone equipment with a proven track record of durability, reliability, and ease of service. Our approach ensures that you have all the information needed to make the best decision for your specific needs. Trust the MyLinkLine way for a reliable and flexible elevator telephone solution.
Are emergency phones required in elevators?
Yes, emergency elevator phones are required in all public elevators in the United States. Specific system requirements, including those for the answering service that responds to emergency calls, can be determined by referencing our code database, which provides information organized by state.
What are the power requirements for elevator telephones?
If you choose a phone with a Cellular Connect device, we will require a 110-volt AC duplex outlet. While most of the elevator phones we offer are line-powered, some may require line power. If you’re uncertain about which model would work best for your elevator system, we can assist you in finding the appropriate one.
What is the turnaround time for repairing emergency phones?
We strive to make most repairs on the same day or the next business day. In situations where immediate repair is necessary, we can even provide a loan phone while the repair is being carried out.
How long does it take to install a new phone?
Typically, we can install a new phone within two weeks of receiving payment and a signed monitoring agreement. However, we also offer rush service to accommodate urgent situations such as elevator inspections or emergencies.
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